About Our Company and Website
What makes the Vitabase brand special?
The Vitabase brand represents true quality and true value.
How long has Vitabase been in business?
We have been selling health products online for over seven years.
What are your shipping policies?
We ship within one business day to destinations in the U.S. and internationally. We charge $4.95 for orders up to $100.00, and all orders over $100.00 ship free. International orders are charged for shipping and handling $20.00 (or $15.00 to Canada) and usually reach their destination within a week. Large international orders may be charged extra to cover minimum shipping cost. If this is the case, we will notify the international customer prior to processing the order.
How can I place my order and what forms of payment can I use?
You can place your order online or by email, postal mail, or fax. You can also order by phone through our toll-free number 1-888-337-8646. Our hours of operation are from 8:00 a.m. to 6:00 p.m. EST. We accept most major credit cards as well as checks and money orders. If you are mailing or faxing an order, please use this order form. To view our Ordering Policies, please click here.
Do you have a money back guarantee?
You will receive a no-hassle, no-questions-asked, unconditional money back guarantee for 60 days from the date you place the order. Simply call us to request an RMA (return merchandise account) number before shipping the returned product. The customer is responsible for the return shipping costs.
What is your Refer-A-Friend program?
Find a Vitabase product that might interest your friend and click the “Send to a Friend” link (available on each product page). Enter your friend’s email address and we will send your friend an email with a link to that product. If your friend orders from us, we will send you a check for $10! That’s it, but for more details, please click here
How can we contact you?
Call us toll free at 1-888-559-3802 or email us at email@example.com. If you wish to contact us by mail, our address is Vitabase; 880-C Royal Park Dr; Monroe, GA 30656.
Is your shopping cart secure?
We use the latest in SSL technology to protect your personal and payment information when you order from us online. Our digital certificate is issued by Thawte, a leader in online security technology.
How do I really know that my information is safe?
Vitabase.com goes the extra mile to protect your information. We use 128 bit SSL encryption on all your orders and do not store entire credit card numbers online. Furthermore, we constantly audit our server to ensure that it is completely secure.